Política de reembolso

Returns & Refund Policy

At GSG Essentials, we take great care in packaging every order. All refrigerated products are shipped in insulated packaging with food-safe ice packs to help maintain product quality during transit.

Perishable Items

ALL SALES OF PERISHABLE ITEMS ARE FINAL AND NOT ELIGIBLE FOR RETUEN 

Due to USDA food safety regulations, all refrigerated, perishable, and temperature-sensitive food items are non-refundable, non-returnable, and not eligible for exchange or store credit.

GSG Essentials’ responsibility ends once the package has been delivered to the correctional facility or designated receiving location.

We are not responsible for the handling, storage, refrigeration, distribution, or condition of perishable products after delivery, including claims involving spoilage, mold, temperature concerns, delayed distribution, facility handling, recipient availability, refused packages, transfers, package room restrictions, or any other circumstance occurring after delivery.

If a package or its contents become unusable, damaged, mishandled, improperly stored, delayed, or otherwise compromised after delivery to the correctional facility, those matters are outside the control of GSG Essentials. Any concerns regarding the handling, storage, or distribution of a delivered package should be addressed directly with the correctional facility through its established procedures.


Non-Perishable Merchandise

Only unused, unopened, non-perishable merchandise in its original packaging may be returned.

To qualify for a return, you must provide proof of purchase and documentation from facility stating item was damaged. 

Approved returns are subject to a 25% restocking fee.

Damaged Non-Perishable Merchandise

This section applies only to non-perishable merchandise.

If a non-perishable item is damaged during transit, a facility-issued disposal form is required before any refund or store credit will be considered.

Without this documentation, no refund or store credit will be issued.

Returned or Refused Packages

Shipping charges and perishable merchandise are not refundable if a package is returned or cannot be delivered due to circumstances outside GSG Essentials’ control, including but not limited to:

  • Recipient out to court
  • Loss of package room privileges
  • Placement in keeplock, SHU, or special housing
  • Exceeding facility package limits
  • Transfer to another facility
  • Refused package
  • Incorrect recipient information
  • Facility policies preventing delivery

Order Cancellations

Orders cancelled after processing has begun or within 24 hours of shipment are subject to a 25% restocking fee.

Orders that have already shipped cannot be cancelled.

Refund Processing

Approved refunds for eligible non-perishable returns will be issued to the original method of payment after the returned merchandise has been received and inspected.

Return Shipping

Customers are responsible for return shipping costs.

Shipping charges are non-refundable.

Return Address

GSG Essentials LLC
3224 N College Road Unit 2111
Wilmington, NC 28405

For questions regarding this policy, please contact support@gsgessentials.com.