Refund policy

Returns

Our policy requires that returns be made upon delivery. This return policy applies only to non-perishable items. All non-perishable items may be returned at the time of delivery for a refund or store credit.

Please note, packages returned for the following reasons are not eligible for refunded shipping and/or perishables:

  • Out to court
  •  Loss of package room privileges
  •  Placed in keep lock and/or special housing
  •  Over allowable package limit/weight
  • Transferred to another facility
  • Refused package

Any processed return is subject to a 15% restocking fee. Also, per USDA food safety regulations, once perishable items are purchased, they are not eligible for refund.

To be eligible for a return:

  • Your item must be unused
  • It must be in the same condition you received it
  • It must be in its original packaging

Non-returnable items include:

  • Perishable goods such as refrigerated food items, fruits, produce, or dairy.

Cancelled Orders: Any cancelled order within 24 hours of shipment is subject to a 15% restocking fee. This fee covers processing, order fulfillment, and administrative costs.

To complete your return:

  • A receipt or proof of purchase is required
  • Please do not send your purchase back to the manufacturer

Refunds (if applicable) Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within a few business days.

For items damaged during transit or upon delivery: A facility-issued disposal form is required for refund eligibility. Without this form, items may only be eligible for store credit or reshipment — subject to review by our credit department.

Late or Missing Refunds If you haven't received a refund yet, please follow these steps:

  1. Check your bank account as banks may post refunds later. 
  2. Contact your credit card company, as it may take time for a refund to post.
  3. Contact your bank, as processing time may vary.

If you've completed all these steps and still have not received your refund, please contact us at: 📧 support@gsgessentials.com

Exchanges We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please email: 📧 support@gsgessentials.com

Return Shipping Address:

GSG Essentials LLC
3224 N College Road Unit 2111
Wilmington, NC 28405

Gift Program Items Because gift program items are perishable, we are unable to offer refunds for those items.

Shipping Returns You are responsible for covering your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

We recommend using a trackable shipping service or purchasing shipping insurance for your return. We do not guarantee receipt of returned items.